Frequently Asked Questions

Medical Couriers is the leading network of medical delivery specialists with over 50 years of experience in medical specimen transport nationwide. With patient-care as our driving force, we deliver nearly 10 million specimens every year with a hand-selected, highly trained fleet of couriers.

What are your rates?

We don’t use “rate cards” or other fixed pricing tools. Every client’s needs are varied and we work closely with your team to clearly define your needs and expectations in order to design a customized delivery program with value-based pricing in order to meet your needs. We can typically turn around a pricing solution within 5-72 hours, depending on the complexity of your delivery solution. To explore pricing for your specific program, please click to request a quote.

What services do you provide?

We specialize in healthcare related delivery services and are continually expanding our offerings. Examples of our current services are pickup and delivery of pharmaceuticals, medical equipment or supplies, and medical specimens such as blood, tissue, urine, and COVID-19 tests. We also offer healthcare related wholesale distribution, local van or truck services, and full truck load services. If you don’t see a service you need listed here, please click to request a call with one of our service representatives.

What geographic areas do you cover?

We are western regional specialists with partner coverage through all 50 states.

Do you operate 24/7?

Yes, we offer live monitoring and customer service 24/7.

How soon can you start service?

As soon as we have formalized our relationship and clarified the needs of your business, sometimes as quickly as the same day you contact us.

Do you do anything other than medical services?

We specialize in healthcare related services but our offerings are continually expanding and currently include pickup and deliveries of surgical equipment, medical equipment, pharmaceuticals, and COVID-19 specimens, to name a few.

What equipment do you have?

We primarily run hybrid and electric cars along with an offering of cargo vans; however, we can flex with our customer’s needs and implement larger vehicle sizes if required for your company’s delivery solution.

Do you have temperature control procedures?

Yes, our warehouse is stocked with gel packs and dry ice, and our drivers are trained on proper cold-chain protocols. We also have capabilities to monitor your shipments with various types of temperature monitoring devices and reporting.

Are your drivers certified to handle multiple types of specimens?

Our drivers are HIPAA compliant, trained to handle Category A (Infections – UN2814) and Category B (Human exempt biological samples – UN3373) shipments, and are recertified on a yearly basis.

What is the largest size package or volume you can handle?

We can customize a delivery program based on your needs, including larger vehicles or more frequent routes.

Are there weight restrictions?

We do not have weight restrictions as we can customize your delivery solution based to include larger vehicles or more personnel to transport your equipment safely.

Can I track my orders?

Yes, we offer tracking through our web portal for online orders. Our dispatch team is also available 24/7 for questions or concerns you may have about your order whether place online or over the phone.

What type of reporting do you have for your customers?

We believe transparency is key to exceptional customer service, therefore we offer fully customizable reporting to reflect your company’s unique needs. Our web portal automatically contains fully exportable reports such as POD compliance and on-time pickup and delivery variances, and can be customized to include any information your team may need to access at the click of a button. We also offer real-time tracking and email notifications for your order’s pickup or delivery. To explore how our technology can help your daily compliance and customer service needs, click to request a demo of our technology.

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What's your industry?

HealthcareBiotech / PharmaceuticalSpecialty TestingVeterinary Laboratory

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